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Conflict Management
De-escalate conflict within an organization or between groups, through assessment, facilitation, mediation, and training.
Conflict is inevitable, and often desirable in a diverse system. Without difference, there is no conflict - nor is there creativity. Conflict can make people feel uncomfortable or anxious. People try to manage these kinds of uncomfortable feelings in different ways, such as by avoiding the feelings and the issues or people that seem to stir them up; by confronting it; by trying to get rid of the people that are perceived to be causing the conflict, etc. It is important for organizations to be able to work with difference and with the conflicts that it generates. However, when conflict occurs consistently between specific individuals or groups within an organization it is usually a symptom of a larger organizational issue. Getting rid of a "problematic" employee or group may work temporarily, but often results in conflict surfacing in another part of the system. Tracy Wallach works with conflicting parties within an organization to uncover the underlying issues of a conflict: are there structural issues (e.g., role or task conflicts that need to be clarified; what are the involved parties "holding" on behalf of the larger system (i.e., is there a larger organizational conflict that needs to be worked with/explored that is being given expression by the conflicting parties?).