Consultation

Members of an organization must take up roles and develop structures and processes that support the mission and goals of the organization. When these tasks, roles, structures, processes are not in alignment with each other, groups and organizations can get into trouble. Even while working with a part of the organization, it is important to keep in mind the whole organization as a system, as well as the larger context/environment in which this system operates. What happens in one part of the system invariably affects the others. Corporations must pay attention to the relatedness of employees to both internal and external customers, as well as to larger market forces. Non-profit groups must pay particular attention to the impact of client, community, and political systems and environments in which they are embedded. Tracy Wallach works with groups and organizations to develop a collective understanding of the interrelatedness of the dynamics between various groups (or stakeholders) that comprise the organization and to develop rational structures and processes to support their work together and to produce coordinated progress toward the organization's goals.

Services

  • Organizational Assessment
  • Leadership Development
  • Executive Coaching
  • Retreat Design and Facilitation

Issue

A manufacturing company was experiencing production, quality and morale problems.

Solution

Tracy Wallach worked with a team of associates in a large-scale change management program for the company. The effort involved redesigning the organization to a team structure; designing and implementing leadership/management training at all levels to provide the skills needed to operate in a team structure; and following up with team development and coaching.

Teams at all levels progressed in their ability to share information and collaborate productively on reaching important goals, and in many cases established measurement systems to track performances, by shift or by team. In addition they began to move beyond the mentality of day-to-day fire fighting to thinking and planning ahead for the longer term.
 

  • The team process in one manufacturing division alone resulted in significant annualized savings.
  • Quality and safety measures also improved substantially in the team based environment.

Consultation Additional Resources

  • Armstrong, D. (2005). Organization in the mind: Psychoanalysis, group relations, and organizational consultancy. London: Karnac Books.
  • Armstrong, D. (2002). The work group revisited: Reflections on the practice of group relations. Human Relations, Authority, and Justice Archive. Retrieved from http://human-nature.com/hraj/work.html
  • Klein, E. B., Gabelnick, F., & Herr, P. (Eds.). (2000). Dynamic consultation in a changing workplace. Madison, CT: Psychosocial Press.
  • Menzies Lyth, I. (1997). Containing anxiety in institutions: Selected essays (Vol. 1). Great Britain: Free Association Books, LTD.
  • Obholzer, A., & Zagier Roberts, V. (Eds.). (1994). The unconscious at work: Individual and organizational stress in the human services. London: Routledge.