Much of what happens in organizations occurs beneath the surface. Conflicts, hidden agendas, resistance to change often remain unspoken or unspeakable in organizations. Tracy works with clients to examine unspoken assumptions about themselves and their organizations; to explore the overt and covert dynamics that facilitate or hinder work within or between teams or departments; and to uncover irrational processes that may interfere with the larger organizational mission. Tracy will facilitate teamwork with a specific team or between teams, and help create processes and structures that help groups talk about what is beneath the surface, in order to deal with the challenges facing their organization. She will design and facilitate meetings and retreats to create shared vision, problem solve, resolve conflict and develop teamwork.

Services

Retreat Design
Retreat Facilitation
Teambuilding

“You were a great facilitator. Your input was very helpful to get us talking–very insightful. Thank you for this. It was a great start for the staff to start discussing these issues. It helps us to focus, and not get bogged down in personality ‘quirks’.”

Olive Knight, branch librarian, Boston Public Library

“It was very enlightening being able to discuss difficult issues with co-workers. I¹ve learned that we must learn to communicate better as a team so that we can improve our service to the public. She did an excellent job of facilitating and not allowing negative feelings to arise. ”

Participant, about work group retreat

Tracy Wallach worked with several branches of a multi-site public service system in the midst of a large-scale change effort. Originally asked to work with groups experiencing conflict, Tracy instead designed an intervention that would work with the change and teaming efforts going on in the system as a whole. She created and implemented a retreat protocol which allowed intact work groups to assess their current functioning, to offer meaningful feedback to each other, to develop a common vision for their group, and to plan action steps for achieving their goals. The meetings resulted in reduced conflict, better ability to manage conflict on the team, improved communication and greater clarity about group vision and goals.

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