
Services
Conflict
Management

Goals
Help individuals and groups
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Work productively with differences and conflict
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De-escalate existing conflict
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Have conversations about perceived conflict
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Surface and examine what the conflict is really about
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Discover underlying issues that may lead to conflict.
Approaches
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Interview and/or survey members of an organization or team to assess what may be the source of conflict/differences and processes currently in place to manage conflict.
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Take a systems (rather than an interpersonal) approach to understanding conflict
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Are there structural issues (e.g., role or task conflicts) that need to be clarified?
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What are the parties involved “holding” on behalf of the larger system?
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Is there a larger organizational conflict that needs to be explored that is being given expression by the conflicting parties?
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What is happening in the larger environment? How does the organizational conflict reflect or mirror the external context?
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Design and facilitate dialogic processes
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Design and facilitate meetings and retreats for teams or departments to clarify purpose and understand individual roles
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Design and implement training programs for communicating and working with conflict
Experience &
Education
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Designed and facilitated retreats for participants to explore areas of differences, discover areas of agreement, and pave a path forward
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Authored three publications on a group relations approach to conflict transformation
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Certification in Conflict Dynamics Profile (CDP-I, CDP 360)
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Certificate in Community Mediation, Metropolitan Mediation Services, Brookline, MA
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One of 20 participants selected world-wide to participate in Academic Council on the United Nations System (ACUNS) and the American Society of International Law (ASIL) Summer Workshop on Peacebuilding and Statebuilding in Divided Societies: What Role of the International Community? 2011
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Training in anti-racism and multiculturalism with Visions Inc.
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Training in System-Centered Theory and Practice (Yvonne Agazarian, Ph. D.)